LE COMMERCIAL TERMS AND CONDITIONS:

ACKNOWLEDGEMENT AND ACCEPTANCE
These websites LE Commercial and any customised versions of such “Websites” are owned by Leading Edge Group Limited (ACN 093 019 213) and its affiliates and subsidiary entities “Leading Edge”. These are the current terms and conditions. They replace any other terms and conditions for the Leading Edge Group website published on the Leading Edge Appliances websites to date. The words “website” or “site” should be read as plural as applicable to accommodate the customised versions under the same terms and conditions.

By using this Website, you agree to the Terms and Conditions below (Terms and Conditions) and acknowledge that you have read and understood and agree to be bound by these Terms and Conditions.

The Seller may amend these Terms and Conditions from time to time without notice. Your continued use of this Website after any amendment becomes effective constitutes an agreement by you to abide and be bound by these Terms and Conditions, as amended. You acknowledge your obligations to keep yourself apprised of the Terms and Conditions as they change, modify or update.

1. DEFINITIONS

For the purposes of understanding these Terms and Conditions:
• “Buyer” shall mean the user of this site who shall be an employee of the Company that provides LE Commercial, or anyone that they purchase on behalf of.
• “Seller” shall mean LE Commercial.
• “3rd Party Seller” shall mean a business other than LE Commercial that advertises its goods or services on the LE Commercial site for sale.
• “Company” shall mean the organisation within which the Buyer is employed.
• “Manufacturer” shall mean the original producer of the goods purchased on the LE Commercial website.

2. PURCHASES

Only eligible employees notified to LE Commercial by the Company that holds this contract may make purchases on this website. To make a purchase, the buyer must:
a. Be a current employee* at the time of the purchase.
b. Use a valid credit card as accepted by LE Commercial.
c. Use a valid credit card that corresponds with the user’s name.
d. Provide details of a related delivery address in Australia that is not a post office box.
e. Conform with the Company’s policy on delivery of purchases to Company addresses.
f. Accept all responsibility for any or all purchases made in their name on this site.
*A Current employee is one who, irrespective of their contract type, holds an email account associated with the Company. By written agreement with the Seller, the Company may include long-serving consultants or retirees whose email address varies from the Company.

3. RETURN, REFUND, OR EXCHANGE POLICY

Please read the following terms and conditions carefully before proceeding with a return, refund, or exchange request. Terms & Conditions – LE Commercial. By initiating a return, refund, or exchange, you acknowledge and agree to comply with the terms outlined below:
a. Eligibility for Return, Refund, or Exchange:
A return or refund may occur under the following circumstances:
i. The item received by the buyer does not match the listing as per 3(d).
ii. The item is not received by the buyer as per 3(e).
iii. The item is not authentic as per 3(f).
b. Change of Mind:
This policy does not cover change of mind. We do not accept returns, refunds, or exchanges based on personal preferences or change of mind.
c. Notification and Claim Process:
i. To qualify for consideration for a return, refund, or exchange, the buyer must notify LE Commercial directly within 14 days of receipt of the purchase. All notifications must be via Contact – LE Commercial where you should select replace or refund from the options provided.
ii. The claim must include the following information:
(a) The name, email, address, and contact phone number of the buyer.
(b) A description of the item purchased.
(c) The date of purchase.
(d) The item receipt number.
(e) The purchase price, including shipping and insurance.
(f) The reason for the return, refund, or exchange claim.
d. Item Received by the Buyer That Doesn't Match the Listing:
An item received by the buyer that doesn't match the listing refers to:
i. Clearly looking or being different from the item listed.
ii. Arriving broken or damaged.
iii. Arriving and not working.
e. Item Not Received by the Buyer:
An item not received by the buyer is one that can be proven to have been dispatched to the correct address by the seller as directed by the buyer.
i. seller can verify that the item has not been signed for on delivery by the buyer.
ii. The seller can verify that they used a recognised delivery service with a verified tracking number.
f. Item Deemed Not Authentic:
i. An item received by a buyer is deemed not to be authentic when the buyer suspects the item is a fake, replica, copy, or misrepresentation of a brand name or Purchaser.
ii. The buyer can prove that the item is not authentic through the provision of a letter from a recognised expert in identifying fake, copied, or replica goods.
g. Seller's Responsibility and Legal Consequences:
i. Any seller who knowingly sells a fake, copy, or replica item may be in breach of the Trade Marks Act (1995) or the Copyright Act (1968).
ii. LE Commercial will report any suspected breach to the appropriate authorities for their determination and action.
iii. LE Commercial will immediately stop advertising and will remove from sale any items found to be fake, copied or replica and this condition will prevail until otherwise proven.
h. Agreed Return:
i. Items must be returned in the original condition (unused) and in the original packaging.
ii. The seller will provide a return address to the buyer.
iii. All shipping return charges are to be covered by the seller.
iv. All returned items must be insured for loss during shipping.
v. All returned items must use a recognised delivery service nominated by the seller, with a verified tracking number shared by the buyer with the seller.
vi. The transaction between the buyer and the seller will be reversed by LE Commercial upon the settlement of the issue, including any costs for insurance and shipping.

4. WARRANTY REPAIRS

For certain goods, (for example but not limited to) like large white goods and similar items, warranty repairs may need to be handled directly with the manufacturer. Please review the following clauses regarding warranty repairs:
a. In the case of large white goods and other items specified by the Seller, the manufacturer is responsible for handling warranty repairs. This means that if you encounter any issues or defects covered by the warranty, you will need to contact the manufacturer directly for assistance.
b. The contact details of the manufacturer, including their customer support or warranty department, will be provided to you either:
i. at the time of purchase;
ii. included in the product documentation; or
iii. by the Support team at LE Commercial when lodging an enquiry via Support.
It is essential to keep this information readily available for future reference.
c. The warranty terms and conditions for the specific product is provided by the manufacturer. It is important to carefully review and understand the warranty coverage, limitations, and any applicable terms or requirements.
d. If warranty repairs are necessary, the manufacturer or LE Commercial may provide instructions on returning the item for repair. Please note that any associated shipping costs or transportation arrangements for returning the item to the manufacturer will be the customer's responsibility, unless otherwise stated by the manufacturer.
e. The manufacturer will have their own repair process and procedures in place. This may include diagnostic assessments, repair timelines, and any necessary communication or documentation exchange. The manufacturer will communicate with you directly to guide you through their specific repair process. LE Commercial has no control or responsibility for any products involved in this assessment, repair and return process of the manufacturer’s.
f. Throughout the warranty repair process, it is important to maintain open communication with the manufacturer. They will provide updates on the repair progress, estimated timelines, and any other relevant information. It is advisable to retain copies of all communication and documentation related to the warranty repair.
g. While warranty repairs for large white goods and similar items are handled directly by the manufacturer, our customer support team is available to assist and provide guidance. If you have any questions or concerns regarding the warranty process or need general assistance, please feel free to contact us. We will do our best to provide any available support or facilitate communication between you and the manufacturer.
By proceeding with the purchase of large white goods or specified items, you acknowledge and accept the need to liaise directly with the manufacturer for any warranty repairs as outlined in this clause.

 

5. REFUNDS

a. After inspecting your goods, if we determine that a remedy is not applicable, such as in cases where we believe the goods have been misused, used contrary to the manufacturer's instructions, used in an abnormal manner, or not taken reasonable care of, we will reject your claim and return the goods to you. Please note that if we have rejected your claim upon inspection, you will be responsible for covering the cost of return shipping in order to receive the goods back. We will provide you with detailed instructions on how to make this payment for the return shipping costs. You may elect not to have the goods returned and no further charges will be levied against you.
b. Refunds will be issued through the original payment method used for the purchase. We can organise a replacement if available at no further cost to you in lieu of a refund. We do not have the facility to issue a credit to your account at this time.
c. We strive to process refunds and replacements within 28 days of receiving the original product. However, please note that the processing time may vary depending on the item and the number of returns in our system. Rest assured, we will make every effort to expedite the process and keep you informed along the way.
d. If the goods and/or services you have purchased are redeemable through a third-party provider, please note that a refusal of refund or replacement from us does not impede your ability to pursue a refund directly from the provider. We encourage you to contact the third-party provider for further assistance in such cases.

6. USER AGREEMENT

a. By accessing and using the LE Commercial website ("website"), you acknowledge and agree to abide by the terms and conditions outlined in this Agreement and our Privacy Policy. This Agreement is a legal agreement between you and LE Commercial. We reserve the right to modify these terms at any time, and any updates or revisions will be posted on the website. Your continued use of the website after such changes signifies your acceptance and compliance with the modified terms.
b. Access to this site is predicated by your employment with the Company under which LE Commercial has been engaged. LE Commercial is not responsible for any outcomes or changes to your access or permissions caused by changes in your Company’s policies, procedures or management of their contract with LE Commercial.